McDonald Printing Group Leaves an Enduring Impression 

The McDonald Printing Group team treats customers the way they should be treated, with personalised attention, respect and a passion to provide service and products that exceed expectations.

McDonald Printing Group Quality is described, by our customers, as a personal team that includes:

Account Managers with print expertise
Our Account Managers understand the big picture and regularly act in a consulting capacity. They advise customers on streamlining processes, saving them time and money.
 
Customer Service professionals dedicated to specific clients
These caring professionals learn how the clients’ organization operates and understand the specifics of their branding guidelines. Calling about low inventory, unusual usage and opportune time to order are the norm, not the exception.

Proofreaders who check each order
Errors are caught, unusual requests are clarified, all this happens before production begins.

Receptionists who answer the phone
Clients are quickly directed to individuals who help them. There are no automated phone menu mazes or 1800 numbers.

Press Operators with pride in their work and passion for client service
Customers receive true counts of products that are perfect. Press operators don’t conform to the accepted practices of the industry; they run tests and additional sheets so the client receives exactly what is ordered. They run the presses at a speed producing the quality clients deserve, not “flat out” to just get the order done. Every press operator signs off on each order with confidence.

Inspectors who hand inspect every job
Products meet the test of McDonald Printing Group Quality or they are destroyed and replaced.

Leaders who think about the details that the clients don’t
Top management is always considering what services and technologies would best benefit clients’ needs.

Purchasing Power
Because of our size and superior resources, McDonald Printing Group can obtain the finest papers and materials in the world for clients, usually at the lowest prices due to client inventory consolidation.

User Friendly Online Ordering Systems
Clients can place orders via the web, saving staff valuable time and energies that can be redirected to other responsibilities.

Many of the McDonald Printing Group staff are long term employees at the company, several with over 15 years experience. Clients enjoy the productive and proactive working relationships that are possible only with such stability. And such stability is possible only when the best are hired and continuously presented with challenging career opportunities, training, and rewards. Our staff believe they have a stake in our clients’ success and work hard to do their part. That’s why they can come through every day and in demanding situations like customer office moves, rush orders, emergencies and new brand launches.

This combination of experienced professionals and superior services leaves each client with an enduring impression of McDonald Printing Group.